We are looking for a competent Collection Specialist who has knowledge and expertise in revenue cycle. Someone who understands the meaning of collection of co-pay, co-insurnace and applied to the deductible. This position should exhibit professionalism and trustworthiness. Must also have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities

• Monitor accounts to identify outstanding debts
• Makes collection calls on outstanding debt
• Take actions to encourage timely debt payments
• Process payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Skills

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate’s/Bachelor’s degree is a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• collections: 1 year (Preferred)

Work Location: In person